LEE_LOU_LadyFINAL_WATERCOLOUR_HairLighte
T E R M S 
&
C O N D I T I O N S

By placing your order you agree to the Terms & Conditions as outlined below

 

SHIPPING POLICY:

All orders which are made through our website  are charged an automatic flat rate shipping fee of $8.50 Australia wide (unless you select local pickup) this $8.50 charge applies to retail orders only. Wholesale orders will be invoiced for any extra shipping costs on top of this $8.50 charge.

Wholesale shipping fees are based purely on weight and measurements. We do not overcharge to make any form of profit. When your order is placed online you will automatically be charged the $8.50 shipping fee. Once we prepare your order, and find the extra shipping charges (if any), an invoice will be issued to you for these extra shipping charges (less the automatic payment of $8.50 which was already paid at checkout)

Orders will not be sent out until any extra shipping payment has been made and a remittance has been sent.

Orders are sent with tracking by either Australia Post or a courier service.

As wholesale orders are made to order, please allow up to 2 weeks for dispatch.

Please allow 4-8 business days for delivery.

Please be sure to provide us with the correct shipping address when the order is placed.  If the freight is unable to be delivered to the address on the shipping label, there will be fees payable by the business for redirecting. We take no responsibility for any redelivery charges or loss/damage to goods from being redirected.

LOCAL PICKUP:

If you are local to the Sunshine Coast and would like to pickup your order up from us in Mooloolaba, that is totally fine! Just select "Local Pickup" at checkout and we will let you know when your order is ready to collect.

MINIMUM ORDER QUANTITY :

For each Wholesale order, a MINIMUM ORDER OF $300 APPLIES (excluding delivery charges)

This minimum order applies to each order you make as a stockist.

There is also a Minimum order of 3 x any 1 of the same identical product.

For example - 3 x Medium Copper Geo Candles in the fragrance - Oriental Nights.

FRAGRANCE SAMPLES:

Want to sample the fragrances before you commit ?

Our Wax Pod Fragrance Samples are available online!

 

ORDERING AND PAYMENT POLICY:

All prices include GST

Payments are to be made by Credit Card only (please do not use Afterpay, this is for retail orders only)

All wholesale orders are to be made online at - www.leeandlou.com.au

Once we prepare your order, and find the extra shipping charges (if any), an invoice will be issued to you for these extra shipping charges (less the automatic payment of $8.50 which was already paid at checkout)

Orders will not be sent out until any extra shipping payment has been made and a remittance has been sent.

Please ensure all order details are correct. Once an order is placed, cancellations of orders or change of minds are not permitted. No refunds will be issued as we hand make the products to order. All receipts will be sent digitally. Tracking will be provided once your order has been sent. If local pickup has been selected, we will notify you when your order is ready for collection.

As wholesale orders are made to order, please allow up to 2 weeks for dispatch.

BRANDED LABELLING:

Please allow up to 2 weeks for design and printing work.

PRICING:

We reserve the right to alter our pricing at any time.

 

RETURNS:

Exchanges/returns for change of mind are not accepted, so please choose carefully. If products are damaged upon arrival, please contact us within 24 hours of receiving them with images of the damaged goods. All Lee & Lou products are handmade, therefore some variation between the same product can occur.

PRODUCT PHOTOGRAPHY:

All of our product images are subject to copyright and are the property of Lee & Lou Collections. Approved stockists are welcome to use any of the images on the Lee & Lou website or social media pages for the purpose of promoting the product/s, however, we kindly ask for you tag us in any images that have been redistributed on your account.

LIABILITY:

Lee & Lou cannot be held liable for any losses, costs, damages, and expenses (including legal costs) resulting from claims arising out of your breach of these Terms and Conditions.

 

ACCOUNT CANCELLATION:

We have the right to refuse or cancel an account due to changes in circumstance, or if a stockist is misleading in any way or form. We may do this at any time if our brand is being represented in the wrong way.

CANDLE CARE:

KEEP CANDLES AWAY FROM DIRECT SUNLIGHT - The heat can/will cause the wax to discolour and/or melt.

 

 

Please if you have any questions, don't hesitate to ask!

If you would like some suggestions, we are always available and happy to help.

 

We hope you love our products as much as we do, and can’t wait to work with you!

From our hands to yours.

 

Kasey & Amy

Founders & Creators

 

Email - sales@leeandlou.com.au