LEE_LOU_LadyFINAL_WATERCOLOUR_HairLighte
T E R M S 
&
C O N D I T I O N S

By placing your order you agree to the Terms & Conditions as outlined below:

 

 

SHIPPING POLICY:

All orders, (both Retail & WS) placed through our website which are over $150 in value have automatic free shipping. Unfortunately the free shipping over $150 does not apply to Wholesale orders. We don't have access to control this section of the website unfortunately. Therefore Wholesale orders will be invoiced separately after your order is placed for shipping costs.

Wholesale shipping fees are based purely on weight and measurements. We do not overcharge to make any form of profit.

Orders will not be sent out until shipping payments have been made and a remittance has been sent.

Orders are sent with tracking by either Australia Post or a courier service.

As wholesale orders are made to order, please allow up to 2 weeks for dispatch.

Please allow 4-8 business days for delivery.

Please be sure to provide us with the correct shipping address when the order is placed.  If the freight is unable to be delivered to the address on the shipping label, there will be fees payable by the business for redirecting. We take no responsibility for any redelivery charges or loss/damage to goods from being redirected.

LOCAL PICKUP:

If you are local to the Sunshine Coast and would like to pickup your order up from us in Mooloolaba, that is totally fine! Just select "Local Pickup" at checkout and we will let you know when your order is ready to collect.

 

MINIMUM ORDER QUANTITY :

For each Wholesale order, a MINIMUM ORDER OF $300 APPLIES

This minimum order applies to each order you make as a stockist.

There is also a Minimum order of 3 x any 1 of the same identical product.

For example - 3 x Medium Copper Geo Candles in the fragrance - Oriental Nights.

 

FRAGRANCE SAMPLES:

Want to sample the fragrances before you commit ?

Our Wax Pod Fragrance Samples are available to purchase online!

ORDERING AND PAYMENT POLICY:

All prices include GST

Payments are to be made by Credit Card only (please do not use Afterpay, this is for retail orders only)

All wholesale orders are to be made online at - www.leeandlou.com.au

Once we prepare your order, and find the shipping charges, an invoice will be issued to you for these shipping charges. 

Orders will not be sent out until shipping payment has been made and a remittance has been sent.

Please ensure all order details are correct, as once an order is placed, cancellations of orders or change of minds are not permitted. No. refunds. will be issued as we hand make the products to order. All receipts will be sent digitally. Tracking will be provided once your order has been sent. If local pickup has been selected, we will notify you when your order is ready for collection.

As wholesale orders are made to order, please allow up to 2 weeks for dispatch.

SALE OF PRODUCT:

Lee & Lou products can not be modified in any way for resale or distribution. All products must be sold under the brand name 'Lee & Lou Collections' in the original packaging. If you are unsure about product usage please contact our team to discuss further.

 

RETAIL PRICING:

We reserve the right to alter all pricing at any time unless already invoiced. The RRP for each product is listed on our website and in our Wholesale Guide. The RRP prices are a guide for your reference only and we recommend that you set pricing accordingly to fit your target market for maximum return. RRP must not decrease below the set RRP by Lee & Lou, unless they are clearly marked as being on sale.

RETURNS:

Exchanges/returns for change of mind are not accepted, so please choose carefully. If products are damaged upon arrival, please contact us within 24 hours of receiving them with images of the damaged goods. All Lee & Lou products are handmade, therefore some variation between the same product can occur.

 

PRODUCT PHOTOGRAPHY:

All of our product images are subject to copyright and are the property of Lee & Lou Collections. Approved stockists are welcome to use any of the images on the Lee & Lou website or social media pages for the purpose of promoting the product/s, however, we kindly ask for you tag us in any images that have been redistributed on your account.

 

LIABILITY:

Lee & Lou cannot be held liable for any losses, costs, damages, and expenses (including legal costs) resulting from claims arising out of your breach of these Terms and Conditions.

 

EXCLUSIVITY:

Please note, as a Lee & Lou stockist you do not automatically receive exclusivity in your area.

 

ACCOUNT CANCELLATION:

We have the right to refuse or cancel a wholesale account due to changes in circumstance, or if a stockist is misleading in any way or form. We may do this at any time if our brand is being represented in the wrong way.

 

TESTERS:

Testers are available at a reduced price of 65% off the RRP price and are designed to complete your display. Testers come with no packaging. They are to be placed at the front of your display and are for customers to try the scents. Having testers significantly increases your sales, and therefore they should remain on your display. If you wish to have a candle burning in store, we suggest an additional candle will need to be purchased. As a burnt candle that has reset is harder to sample the fragrance as well as a new unburnt candle.

Testers are only available to retailers with a physical store front and not available to online only retailers.

If you purchase our "Suggested Order Packages" 1 initial tester is included free of charge for each individual product fragrance in that package.

CANDLE CARE:

It is recommended that the tester candles be covered with a cloche. This not only looks beautiful, it keeps the scent strong and stops dust from sitting on the wax.

KEEP CANDLES AWAY FROM DIRECT SUNLIGHT - The heat can/will cause the wax to discolour and/or melt.

 

 

Please if you have any questions, don't hesitate to ask!

If you would like some suggestions, we are always available and happy to help.

 

We hope you love our products as much as we do, and can’t wait to work with you!

From our hands to yours.

 

Kasey & Amy

Founders & Creators