OUR FAQ HUB

Find an answer to your question

Product

We use only the best highest quality 100% natural CocoSoy Wax.

It is Biodegradable, free from pesticides, and herbicides. Composed of non-petroleum renewable resources and derived from 100% natural soybean and Coconut oils. It contains no genetically modified materials. Our wax or products is not, and never will be, tested on animals.

Lee & Lou candles are made with 100% natural CocoSoy Wax. Soy is non-toxic, burns cleaner then other paraffin wax candles and therefore far better for the environment and yourself. They produce 95% less soot then paraffin candles, and far less smoke. They burn at a safer, cooler temperature, unlike paraffin candles – which have an extremely high & dangerous burn temp.

The CocoSoy wax is much easier to clean up, as it is water soluble – just use warm soapy water to clean any spillage.

We use either natural wood wicks or lead free cotton wicks in our candles.

Our wood wicks have been sustainably sourced, for every 100 wicks we buy, another tree gets planted!

Wood wicks are beautiful to watch & listen too.

Yes you can hear a slight crackling sound as they burn - reminiscent of a log fire!

They have a cleaner burn with no leftover debris or wick buildup like the cotton wicks.

Wood wicks also have a longer burn time which helps maximize the life of your Lee & Lou Candle.

What to do for the first light of your brand new candle -

When lighting your Lee & Lou candle for the first time, it is very important to allow the wax to melt all the way out to the sides of the vessel. This will ensure a consistent burn each and every time. If the flame is extinguished before the melted wax has reached the sides of the vessel, this will become an ongoing problem for the candle, causing what’s knows as “tunnelling” where the candle burns deeper and deeper down the center of the vessel leaving a rim of wax around the edge of the jar and eventually the candle will suffocate & wont stay lit anymore.

Relighting tip -

Each time you relight your candle, always pinch the black fine ashy part off the wood wick, this will always give you the best flame! Your candle will thank you for it...

The recommended maximum burn time of a Lee & Lou Collections candle is for no longer then 4 hours.

For added safety, ensure the flame is extinguished as the wick nears the base of the jar or as the wax is close to being completely melted. At this point the glass can become extremely hot and there is a risk that the glass can become so hot that it can damage furniture beneath the base or even crack. We always recommend placing a burning candle on something to protect the surface beneath like a coaster, or marble tile etc.

Here is a tip to try if your candle is tunnelling -

If you have noticed your candle starting to “tunnel” try “pinching” off the soft black ashy part of the wood wick & relight, this might take a few goes – but you might be able to save your candle from continuing to “tunnel” 

Do not burn a candle near curtains, clothing, or anything else flammable.

Never leave a burning candle unattended.

Place your Lee & Lou candle on a stable and heat-resistant surface.

Keep out of the reach of children and pets.

Place burning candles at least 3 inches apart from one another.

Always burn in a draft free area.

If you blow your candle out before the wax has melted all the way to the outside edges of the jar, your candle may start "tunnelling"

If this happens, this can result in the candle forming a pattern of tunnelling, leaving unmelted wax around the edges which can effect the fragrance throw and drown the wick.

Before lighting your candle, always make sure you have sufficient time to leave the candle lit before having to extinguish it to allow the melt pool to reach the edges.

Always store your Lee & Lou candle in a cool, dry place, out of direct sunlight.

As CocoSoy wax is a 100% natural and biodegradable product, it is extremely easy to clean any spills. Allow the wax to completely harden and then remove any larger pieces of wax. It is water-soluble so therefore it is very easy to clean the remaining residue with hot soapy water.

Each Lee & Lou candle collection has a different burn time.

Burn times range from 50 hours for our smaller candles, to over 200 hour burn times for our Vase Candles. (the burn times for each individual candle can be found in the information section on each product listing)

All Lee & Lou candles are hand poured and not massed produced.

Therefore there will be the occasional imperfection on our candles – this is how you know they are handmade with 100% natural CocoSoy wax, unlike other mass-produced candles!

CocoSoy wax will sometimes release excess oil during sudden warm temperature changes, this is knowing as “sweating” and can happen in the warmer climates, sweating is also known to happen when shipping across the country. This will not affect the candle in any way, and shouldn’t reappear after the initial burn.

We make every effort to ensure consistency with our candles; each and every one is unique. This is not a fault of the candle – simply a characteristic of natural CocoSoy wax.

No, wood wicks do not need to be trimmed like cotton wicks do. But we do advise you to "pinch" the soft ashy part of the wood wick off prior to each use to ensure a strong even flame each time.

We would love you to recycle & reuse our vessels once empty!

Our vessels are much too pretty to throw away!

Once you have finished burning your Lee & Lou candle, completely remove the left over wax and wick - just wash with warm soapy water.

These vessels are a unique way to store everyday household items including cotton wool, make-up brushes, or as a vase for flowers etc.

Just use your imagination…

Unscrew the lid, remove the plastic or rubber stopper from the glass bottle, then replace the lid and insert the sticks until they are fully immersed in the fragrance.

There is no need to have to filp your sticks in your Lee & Lou Diffuser!

We use Dacron fibre sticks, so they won't dry out like timber sticks do, hence no need to flip.

But if you like a stronger, more intense scent from your diffuser, you can flip the sticks every so often if preferred.

Our 200ml Diffusers will last up to 12 months+ (Depending on the size of the area)

We have even known some of our diffusers to last over 18months!

There is also no need to flip our sticks as they are Dacron fibre which will not dry out (unlike timber sticks)

General Enquiries

Yes we do!

If you think Lee & Lou Collections would be a perfect match for your business, we would love to hear from you!

We have a full Wholesale price list and a Wholesale Look Book which we can send to you.

To apply to become a stockist of Lee & Lou, fill in the "Become a Stockist" form and we will be in touch.

Please fill in our "Become a Stockist" form.

We are always on the hunt for more stockists, so if you think your business aligns with our brand, we would love to hear from you.

All Lee & Lou products are hand poured on the Sunshine Coast, QLD. Australia.

Lee & Lou Collections started in 2015.

Read "Our Story" for more information behind the brand.

Unfortunately we don't have a shop front as such, we sell online only.

We do have stockists located around the country, vist our Stockist Locator page for a full list of stockist locations.

Please find a full list of stockists and their locations on our Stockist Locator page.

-Email our team at: sales@leeandlou.com.au

or

-Fill in our "Contact us form"

All collaboration questions can be asked via email, sales@leeandlou.com.au

or get in contact via our website (contact us form)

No, Lee and Lou products are not tested on animals.

Orders, Payments & Shipping

Yes we do offer free local pick up!

We are situated in Mooloolaba on the Sunshine Coast.

Use the local pickup option at checkout to organise this.

Standard Shipping Australia wide is only $8.50

Express Shipping Australia wide is $13.50

We offer FREE SHIPPING for orders over $99 

We also offer FREE LOCAL PICKUP from Mooloolaba 4557

Yes we do!

You can select the express shipping option at checkout for just $13.50

Yes we do!

All orders over $99 receive free shipping.

As all of our products are handmade and most are made to order, we aim to ship within 7 working days of receiving the order and we recommend allowing 10 -14 working days for final delivery.

To fast track your shipping, we recommend sending with the express option.

We do our best to ship your orders as quickly as possible.

All packages are sent via Australia Post with tracking.

Every care is taken when packing your order for delivery. If for some reason your purchase is damaged in transit we will offer you a full refund or replacement provided you send us a photo of the damaged goods and packaging within 48 hours of you receiving them.

**All claims MUST be made within 48 hours of receipt of order.

Please choose carefully as we do not offer refunds if you change your mind or accidentally order the wrong fragrance.

Once an order has been placed, we do not accept any cancellations of orders. 

No, all receipts will be emailed to the purchaser only.

-Credit Card

-Paypal

-AfterPay

-ApplePay

-ShopPay 

Unfortunately at this point in time we don’t post internationally.

At the moment we do not have gift wrapping services.

All products are shown in AUD.