*Please note; Some beads may be slightly different colours/shades from what appears in the images, this is due to our bead supplier’s availability at the time of ordering. We do our best to minimise this from happening, but is sometimes unavoidable.
Shipping Policy
At LEE & LOU, we aim to make your shopping experience as seamless as possible. Below are the details of our shipping process:
Shipping Rates:
- Flat Rate Shipping: We offer a flat rate of $12.95 AUD for all orders under $149 AUD.
- *Free Standard Shipping: Enjoy free standard shipping on all orders over $149AUD. (*excludes NZ & wholesale accounts)
- *Express Shipping: $22.95AUD (*excludes NZ & wholesale accounts) *Please note; this option only applies to our shipping carriers service, it does not fast track or give priority to fulfilling your order. (usual dispatch time frame of 1-3 business days still applies)
- Free Local Pickup: Collect your order directly from us in Mooloolaba, QLD.
Dispatch Time: All orders are sent from our HQ on the Sunshine Coast, Queensland. Please allow up to 3 business days for your order to be dispatched. In most cases your order will be dispatched sooner than this, but this allows time for us to make any products which need to be made to order.
Shipping Timeframes:
- Standard Shipping: Generally takes 1-7 business days, depending on your location. We are based on the Sunshine Coast QLD.
- Express Shipping: Generally takes 1-4 business days, depending on your location. To receive your order faster (once it has been dispatched from us), we recommend selecting the "Express Shipping" option at checkout. *Please note; this option only applies to our shipping carriers service, it does not fast track or give priority to fulfilling your order.
If your order doesn't arrive within 14 days of dispatch, please contact us at sales@leeandlou.com.au. While we strive to ensure timely delivery, we do not accept liability for delayed parcels.
Shipping Protection: We highly recommend that you add SHIPPING PROTECTION to your order for only $3.95 extra. This will cover you for loss, theft or damage to your goods within 30 days. In the unlikely event that your parcel is lost, stolen or damaged we will issue a replacement if shipping protection has been approved. Please note; In the event that you do not add shipping protection to your order, we are no longer liable for your parcel.
Now you can experience the scents before committing to a full size product..... PLUS when you purchase a Discovery Set, you will receive a discount code for the purchase of any full sized product!